
FAQs
Find answers to frequently asked questions below to help with your order experience.
Commonly Asked Questions:
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What are the shipping options?
We have insured and trackable world-wide shipping options. You can unlock expedited and free shipping with a minimum cart total. We ship from Hong Kong, Europe, the United States and Canada.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and can look up your order here for updates. You can use this number to track your package status.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards, Apple Pay, PayPal, and other popular online payment options.
How long will it take to receive my order?
Our typical delivery times are between 5-8 business days. Due to high demand, orders may take up to 2-3 weeks to arrive.
Can I change or cancel my order?
As we aim to process orders as fast as possible, please request any changes/cancellations within 3 hours of ordering. All requests after this time may be denied. Most orders can be returned for a full refund after they are received.
Need to contact us?
Reach out to our support team at support@mountaq.com and an expert will get back to you soon.
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